You may be wondering what gives Filipinos job satisfaction. It's not very different from what satisfies Western staffs – a sense of belonging, a sense of job gratification, receiving honest feedback and enjoying a tangible reward system are all key components. When outsourcing, don't focus on the fact that these staffs are working abroad, but rather integrate them into your company culture as if they were in the same office.
Having an awesome company culture and a great work atmosphere are incredibly important, and their creation is largely dependent on management. It's important to always maintain a positive attitude when dealing with your staffs to avoid fostering discouragement that reflects in poor job performance. Good communication with your staffs is essential, especially when they are living and working several time zones away. But remember, communication is a two-way street; listening is just as important as talking.
On that note, take advantage of any opportunity to absorb ideas for improvement your staffs may provide. Business specialists have long been telling business owners to embrace, rather than discourage, racial and personal differences among their staffs. Different perspectives on a single issue can lead to a uniquely multi-faceted approach to a topic, which may solve a problem that's been eating at you for weeks. So, mention from the outset that you'll respond to any emails your outsourced staffs may send, and follow up if they make good on your offer.
Another good way to keep in touch is to create regular team catch-ups. Connect via Zoom, Skype or Go To Meeting (more on this below), or, if you're outsourcing several staffs, establish a live virtual chat room where you can have regular 10 or 15-minute discussions to clarify your business goals. Keep it light, inspiring and efficient so that staffs will want to start every work-day with gusto. Create a regular meeting time that's convenient for everyone and make attendance mandatory.
Many employers use what are called key performance indicators, or KPIs, to keep a running record of their staff activity. These are a great way to establish what everyone in your business should be striving toward. For example, in marketing, they might emphasize things like customer turnover and acquisition rates, existing customer satisfaction data and so forth. Utilizing up-to-date KPIs, and making everyone aware of these metrics, lets you keep track of your business's progress, as well as your staffs' work as a team.
Offering bonuses is another way to reward your outstanding Filipino staffs. Implementing an achievable reward system will encourage virtual staffs to strive to meet company goals, help keep them focused and avoid disenchantment. You can offer financial incentives, gifts or other rewards that demonstrate to the staffs that you value their dedication and hard work. Tying bonuses to job performance reinforces the idea that when the company succeeds, they reap the benefits, which is excellent motivation.
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