Frequently Asked Questions

The VA compensation rate is solely decided upon by the hiring client. We advise most VAs, to start with a compensation of at least $500 (salary may vary depending on the position) per month. This suggested rate is influenced by the VA's experience, skill set, and expertise. Following the Initial Interview process, the client will be asked to provide details on the desired compensation amount. With that, our team will deliver a formal Job Offer to the candidate and negotiate the compensation amount on your behalf.

Standard practice at Tytan Teams is to offer 16 total Paid Leave Days per year (12 Vacation/Sick Leave Days + 4 Floating Holiday Leave Days) for VAs to utilized as they wish.

Under HR Management services, assigned Tytans will be monitored for attendance and productivity. Our team will also provide guidance, as needed, as well as disciplinary intervention (should the need arise or should the client request it). Each Tytan is only assigned to a single client. They will not be working with outside clients, nor will they be working for Tytan in any capacity.

Under HR Management services, assigned Tytans will be monitored for attendance and productivity. Our team will also provide guidance, as needed, as well as disciplinary intervention (should the need arise or should the client request it). Each Tytan is only assigned to a single client. They will not be working with outside clients, nor will they be working for Tytan in any capacity. If/when the candidate successfully advances beyond the Initial Interview, they will be endorsed to the Client Placement Interview (CPI) stage. The CPI is conducted with members of the Client Relations Team, in collaboration with the Recruitment and Talent Acquisition Team. As our Client Relations Team interacts most directly with the clients, they are able to evaluate based on firsthand knowledge of the company needs and each client's personality and communication type. From there, the Client Relations Team will decide which client(s) the candidate seems best fit and most qualified for to create a potentially successful match. The Client Relations Team will coordinate a final interview, which is the Candidate Introduction Interview (CII). During the CII, the client(s) will meet with the potential candidate(s) and will briefly discuss qualifications, experience, and skill set. The client(s) will also have an opportunity to give details about their company and the opportunity they are presenting for placement(s). That is their chance to ask questions and really get a feel for the personality and communication style for each candidate. Our team members will be present during the entire CII to facilitate optimal communication between client(s) and the potential candidate(s).

No. We strictly prohibit placement with multiple clients. Each Tytan is assigned to one client/company. This policy is shared with each candidate at each stage of their interview process. Additionally, the Staff Relations Team requires each candidate to acknowledge this policy during the staff onboarding procedures.

We follow US Time zones, and all Tytans are aware and willing to work based on US time zones. Tytans will commonly work during US daytime hours, which is considered the overnight shift, or "graveyard shift", in the Philippines. Specific scheduling and shift hours are at the discretion of the client and their individual company needs.

We invoice one month in advance of services on a recurring monthly basis, to include each VA'S total (expected) compensation. This a process and policy we have implemented to ensure VAs are able to be compensated on time. Rest assured, VAs are not compensated until after services are rendered and applicable service dates are concluded.

Prorated charge (if any), Recurring Charge (current month), Recurring charge (next month). International transfer fees and also the 3% processing fee, which applies to each monthly invoice. Prorated and current month charges will only appear on first invoices, following new VA starting date. The appearance of these various month charges is necessary to bring you account current to our internal billing cycles. Following the initial invoice, you will only be billed in single-month increments, billed one month in advance of services.

Invoices are issued between the 1st and the 5th of each month and are due by the 20th of the respective month

A late-payment penalty of 1.5% will be added to the account balance due for each payment that is completed after the 20th of the month. Penalty charges will appear on the following invoice.

If payment has been made and the VA goes AWOL, the remaining balance will be applied to the next invoice upon successful VA replacement. Rest assured, VAs are compensated retroactively for services rendered. Therefore, if a VA goes AWOL, we will not distribute compensation for their missing time.

Unfortunately, no. All recurring invoices must be paid 1 month in advance of services. If you would like to prepay for your account and services, please reach out to our team and the finance department will make arrangements for annual invoicing.

Yes. Credit for unpaid time off will be applied to the client's next recurring monthly invoice

No. Off boarding is an internal company process. Clients will not be refunded for any payments made toward compensation for services that were successfully rendered.